Our business principles
DEVONtechnologies is progress-driven, user-oriented, and takes responsibility. We want to deliver both the best solutions and best-of-class service and support. Quality always trumps quantity.
While developing and selling high-end software with top personnel, it is our goal to bring responsible action and responsibility for both people and the environment together. Working in our team shall be as enjoyable as using the software created, and the impact on the environment minimal.
Reliability
- We make high-end applications.
- We listen to customer feedback and suggestions; we implement them when it makes sense but we don't implement all of them.
- We communicate many of our plans and intentions; we don't communicate all of them because there may be reasons for it.
- We do not communicate release dates as we do not like to miss them due to unforeseen problems.
- We do promotions; we don't announce them unless that is part of the promotion concept; we don't extend them unless unless there is a significant error, and it is our fault (see: Fairness).
Fairness
- We try to treat all people fair and equal, regardless whether they are our customers or not.
- Our prices are reasonably calculated and not open to individual negotiations; we give student and educator discounts and we don't take money from NPOs. Click here.
- We reply to every direct enquiry; we don't necessarily reply to every message in our user forum; we never close issues by ignoring.
Reason
- We charge for our software but we offer multiple editions for every budget.
- We charge only the price difference for upgrades from one edition to the others.
- We charge a reasonable price for major upgrades (like 1.x to 2.x) but we don't charge for minor updates
- We always offer upgrade options, you will never need to re-purchase for the full price.
- We don't ask for 'handling fees'.
- We have long grace periods but we don't extend them individually unless there is a significant error, and it is our fault (see: Fairness).