When you run into an issue with an application, e.g., DEVONthink, you may think you should reinstall it. Here’s why that shouldn’t be your first step. (more)

In customer support, we receive many questions every day on different topics and it is not uncommon for people to ask the same question others have asked before. Therefore we offer another form of support for quick access: a FAQ section on our website. Here you can learn more about it. (more)

We not only take the development of our applications seriously, we are strongly committed to their support as well. One additional resource available in DEVONthink and DEVONagent Pro is the Support Assistant window. Here’s what you’ll find there. (more)

Sometimes things don’t run like clockwork and you need assistance with a problem. To identify the exact cause of an issue, it can be useful for us to take a look at certain logs. Here is how you can send us these logs for DEVONthink To Go. (more)

DEVONthink is a very full featured and capable application, and as such requires good documentation. Given the necessary amount of information in the help, it may seem difficult to find answers in it. Here’s how the help was written to make it easier to navigate. (more)

In software as in life, things unexpectedly go wrong. Sometimes you can resolve things alone and sometimes you need help. For those times when you need assistance with our applications, here’s how to get help. (more)

All our products come with a build-in documentation. It’s written in XML and compiled to HTML, PDF, and two ebook formats with a variety of tools. For DEVONthink To Go 2 we use the same workflow, just with another set of stylesheets that adopt the iOS look and make it work better in our own viewer. (more)

DEVONthink and DEVONagent are extremely feature-rich and deep applications, harder to master than, say, a simple to-do list app. But they come with an extensive documentation and many slideshow and video tutorials for many everyday tasks from ‘How to set up a first database’ to ‘How to use DEVONthink in a team’. We explain, e.g., the various options for sharing your knowledge, show you the pros and cons of importing vs. indexing, and give valuable tips. (more)

Just a quick note that Joe Kissell talks about his new ebook Take Control of Getting Started with DEVONthink 2 on MacVoices. Definitely something worth listening to!

And on another note: Our HQ will be closed from tomorrow until Tuesday, April 6, 2010 (Easter school holidays). Support by email will, as always, still be available, of course. (more)

If you are still using an older version of DEVONthink or DEVONnote, for example because your Mac is running Mac OS X 10.4 Tiger we have now, again, made the PDF documentation available for all 1.x versions of DEVONthink and DEVONnote.