If you have already used version 3 and now want to upgrade to DEVONthink To Go 4, you may be wondering how to migrate your data. Here we show you step-by-step how to do this. (more)

Last week we updated our SSL/TSL security certificate. If you experience problems connecting to our sites or backend services, you can download and install the new root certificate manually. Here’s how. (more)

We receive a lot of questions about the features of DEVONthink 4, e. g., “How does AI integration work” or “How do I use versioning”? In our new generation, we have completely reworked the built-in Help, making it much easier for you to access information. (more)

In addition to the regular settings, DEVONthink also offers some hidden preferences that can be accessed via the Help menu. Unfortunately, Apple has made changes to the way application help works, so these hidden settings no longer work that way. We have prepared a fix for you. (more)

When you run into an issue with an application, e.g., DEVONthink, you may think you should reinstall it. Here’s why that shouldn’t be your first step. (more)

In customer support, we receive many questions every day on different topics and it is not uncommon for people to ask the same question others have asked before. Therefore we offer another form of support for quick access: a FAQ section on our website. Here you can learn more about it. (more)

We not only take the development of our applications seriously, we are strongly committed to their support as well. One additional resource available in DEVONthink and DEVONagent Pro is the Support Assistant window. Here’s what you’ll find there. (more)

Sometimes things don’t run like clockwork and you need assistance with a problem. To identify the exact cause of an issue, it can be useful for us to take a look at certain logs. Here is how you can send us these logs for DEVONthink To Go. (more)

DEVONthink is a very full featured and capable application, and as such requires good documentation. Given the necessary amount of information in the help, it may seem difficult to find answers in it. Here’s how the help was written to make it easier to navigate. (more)

In software as in life, things unexpectedly go wrong. Sometimes you can resolve things alone and sometimes you need help. For those times when you need assistance with our applications, here’s how to get help. (more)