Yes, we can downgrade your license to a lower edition if you don’t need the functionality of the higher edition anymore and want to save upgrade costs and, later, costs for extending the updates of your license. As you paid good money for the additional feature set of the higher edition, we need your confirmation that you have understood that downgrading is not revocable and are sure that you want to do it. Please contact our sales support with the request.

Yes, you can sync your databases between DEVONthink 4 and the older generations, DEVONthink 3 and DEVONthink To Go 3. Audit-proof databases are only available in DEVONthink 4 and cannot be synced to DEVONthink 3 and DEVONthink To Go 3.

Yes, the student and NPO discount also applies to the upgrade to version 4 and, later, update extensions. You can apply for the discount or renew your status in your customer account under Status and Services. After we approved your request, you will receive the discount.

Whether you extend the updates your license or not is fully up to you. Even if you don’t, you can still use the last version you received. You can download it at any time in your customer account in the sidebar of the license’s page. Your license never expires.

No, the price for the extension does not increase if you extend your license later. You always pay the same price, bringing your license up to date and receiving another year of updates. However, you will receive a discount if you extend your license early.

No, you do not need to extend seats separately. Additional seats also don’t cost extra when you extend your license.

If you have fully transitioned to DEVONthink 4, including activating a seat for the machine, you should remove version 3 from at least your user account on your Mac to avoid confusion. You should not have version 3 and 4 on the same account, on the same machine.

At a minimum, you can delete the DEVONthink 3 app from the Applications folder and reboot the machine. Note: You may need to quit Safari first as our browser extension may be loaded and in use.

For information on doing a deeper clean, please contact our support.

Sorry, this is no longer possible.

Yes, there is also an upgrade option from version 2 as long as you purchased the license on our website or it was added to your customer account for some other reason. In this case, however, you will trade-in your old license for a new one.

No. Even if you don’t buy another year of upgrades, you can always use DEVONthink with all the features included in the latest version available to your license. Your license is always yours and never expires.

DEVONthink always stays up to date, including all new features. You will also receive a discount if you extend your license early.

No, all license codes for DEVONthink 3 remain valid and you do not need a new, separate license for DEVONthink 4.

Yes, of course, you keep all purchased seats.

When you purchased your software from us we sent you your license codes by email. In addition we keep them in our backend system. You can access them at any time by logging into your account with the email address you used for purchasing.

Please note that in your account we can’t list apps that you purchased in the App Store. Apple does not share this kind of information.

No! You keep your license and you can use it for as long as you want. When the year of included updates has expired, DEVONthink will simply stay on the last included version and receive no further updates. Whether you choose to update or when is fully up to you.