Questions and Answers


Can you merge multiple customer accounts?

How do I get a password?

What do I do when I don't own that email address anymore?

App Store

Can I use family sharing?

Does my one-time purchase expire?

How do I buy with education discount?

How do I upgrade to DEVONthink To Go 3?

Where do I find DEVONthink for Mac?

Where do I find DEVONthink To Go 2?

Where do I find my license code?

Why is an app not available in my country?


Do I need DEVONthink on the Mac too?

How safe is my data on my iOS device?

What data is available in Spotlight?

What do the shown storage sizes mean?

What if Spotlight shows no results?

Why can't I sync via USB?

Why is there no A.I. in DEVONthink To Go?


Can I get an educational discount?

How do I enter my license into DEVONsphere Express?

How do I get an invoice for my purchase?

How do I purchase an upgrade?

On how many computers can I use my license?

Where do I find my licenses?


Can I use Alfred, Launchbar, Hazel, etc. with DEVONthink?

Can I use DEVONthink for Mac also on iOS?

Can I use my scanner with DEVONthink?

Can we put databases on a file server for our team?

Does DEVONthink copy my files and can I delete the originals?

Do I have to worry about "corrupting" my databases?

Do I have to worry about getting "locked in"?

Do I need to make more than one database?

How big can my DEVONthink database be?

How do I completely uninstall an app?

How do I switch from application X to DEVONthink?

Where are my DEVONthink databases?

Where does DEVONthink backup my databases?

Where do I find system requirements?

Where is DEVONsphere Express?


Can't I use sync for backups?

Can I use multiple Dropbox accounts?

Can I use OneDrive, Google Drive, …?

Do I have to sync whole databases?

How safe is my data during a sync?

I have lost my encryption key. Can you recover it?

What is CloudKit and should I switch to it?