Questions and Answers


Can you merge multiple customer accounts?

How do I get a password?

What do I do when I don't own that email address anymore?

App Store

Can I use family sharing?

Does my one-time purchase expire?

How do I buy with education discount?

How do I upgrade to DEVONthink To Go 3

Where do I find DEVONthink for Mac?

Where do I find DEVONthink To Go 2?

Where do I find my license code?

Why is an app not available in my country?


Do I need DEVONthink on the Mac too?

How safe is my data on my iOS device?

What data is available in Spotlight?

What if Spotlight shows no results?

Why can't I sync via USB?

Why is there no A.I. in DEVONthink To Go?


Can I get an educational discount?

How do I enter my license into DEVONsphere Express?

How do I get an invoice for my purchase?

How do I purchase an upgrade?

On how many computers can I use my license?

Where do I find my licenses?


Can I use Alfred, Launchbar, Hazel, etc. with DEVONthink?

Can I use my scanner with DEVONthink?

Can we put databases on a file server for our team?

Does DEVONthink copy my files and can I delete the originals?

Do I have to worry about "corrupting" my databases?

Do I have to worry about getting "locked in"?

Do I need to make more than one database?

How big can my DEVONthink database be?

How do I completely uninstall an app?

How do I switch from application X to DEVONthink?

Where are my DEVONthink databases?

Where does DEVONthink backup my databases?

Where do I find system requirements?

Where is DEVONsphere Express?


Can't I use sync for backups?

Can I use multiple Dropbox accounts?

Can I use OneDrive, Google Drive, …?

Do I have do sync whole databases?

How safe is my data during a sync?

I have lost my encryption key. Can you recover it?

What is CloudKit and should I switch to it?