Questions and Answers
Can I buy already during the trial month?
No, our apps never ask for money while you still have a valid license or subscription. We have not added an option to buy while there is an active subscription to prevent accidental double purchases.
On iOS and based on how the App Store works, the trial time is simply a free month at the beginning of a regular subscription. To switch, e.g., to the one-time purchase, please cancel your subscription and let it expire. As soon as the app asks for a license again, choose your desired option.
Can I switch from subscription to a one time purchase?
You can cancel the subscription via DEVONthink To Go’s Settings > Your Subscription: Manage. Tap the subscription to open the subscription interface where you can cancel it. Note the date it would renew. You will still have use of the application until the end of the current subscription period. On the date it would have renewed, you will see the option to make a one-time purchase.
Can I use family sharing?
Yes, DEVONthink To Go supports family sharing for subscriptions and one-time purchases. Make sure to enable sharing for the subscription in App Store > Account > Subscriptions. For one-time purchases install the app on your family member’s device not directly from the App Store but from App Store > Account > Purchases > (Purchaser).
Does my one-time purchase expire?
The one-time purchase for DEVONthink To Go is valid for the app generation you have purchased it for. You might need to buy an upgrade when a new major generation arrives.
How do I buy with education discount?
In the App Store education discounts are handled by Apple and your school. Please contact your school and ask if they enrolled in an App Store Volume Purchase Program and how you can participate.
How do I upgrade to DEVONthink To Go 3?
As we don’t want to force you to upgrade to DEVONthink To Go 3 we made it a new app in the App Store. If you purchased version 2 you can upgrade to version 3 for a reduced price.
For this to work make sure DEVONthink To Go 2.7.8 or 2.7.9 is installed on your device and opened at least once. Then install version 3 and buy the price-reduced one-time purchase. You can now safely delete the old version at your convenience.
Where do I find DEVONthink for Mac?
With DEVONthink 3 we have retired DEVONthink Personal. We may or may not bring DEVONthink for Mac back to the App Store in the future. We will let you know via our blog.
Where do I find DEVONthink To Go 2?
DEVONthink To Go 2 is no longer available in the App Store. But if you purchased it while it was still on sale you can reinstall it at any time on your devices.
Open the App Store app and visit your account. Tap Purchased, then My Purchases. Search for “DEVONthink”. Install it from here.
Where do I find my license code?
Apps purchased in the App Store are identified online through your Apple ID. Neither are you sent a license code nor do we receive any information about your purchase.
Why is an app not available in my country?
For varying reasons we do not offer our software in certain countries. If you are living in a country where our software is not available in the App Store you might be able to buy it with e.g. an EU or US credit card.