No, our apps never ask for money while you still have a valid license or subscription. We have not added an option to buy while there is an active subscription to prevent accidental double purchases.

On iOS and based on how the App Store works, the trial time is simply a free month at the beginning of a regular subscription. To switch, e.g., from a monthly to a yearly subscription or a different licensing model, please cancel your subscription and let it expire. As soon as the app asks for a license again, choose your desired option.

You might. As Apple alone runs the App Store and decides about cancellations and refunds, please contact the App Store support directly.

Yes, DEVONthink To Go supports family sharing for subscriptions. Make sure to enable sharing for the subscription in App Store > Account > Subscriptions.

The one-time purchase for DEVONthink To Go is valid for the app generation you have purchased it for. You might need to switch to a subscription or use your Mac license for registering the app when a new major generation arrives.

All purchases and subscriptions made in the App Store can only get refunded by Apple. We have no access to payment information or even to look up our customers. Sorry.

In the App Store, academic discounts are handled by Apple and your school. Please contact your school and ask if they enrolled in an App Store Volume Purchase Program and how you can participate.

Visit the App Store app, navigate to your account, and then to Subscriptions. Choose the subscription you want to cancel, tap it, then cancel it.

As we don’t want to force you to upgrade to DEVONthink To Go 4 we made it a new app in the App Store. If you have a subscription or one-time purchase for version 3 we have prepared upgrade options for you.

If you bought the one-time purchase on or after January 1st, 2024, you can use DEVONthink To Go 4 for free until the end of 2026. The app will then ask you how you would like to proceed: with an App Store subscription or by using a DEVONthink Pro or Server 4 license that is eligible for updates.

No, it’s a real subscription as we no longer offer one-time purchases for DEVONthink To Go. However, alternatively to an App Store subscription you can register DEVONthink To Go with a DEVONthink Pro or Server 4 license as long as the license is eligible for updates.

No, we are afraid. DEVONthink To Go can be used, with restrictions, for free, but to use its full functionality it requires either a subscription or a mobile seat of a DEVONthink Pro or Server for Mac license. We have moved away from monolithic upgrades every few years to delivering new functionality whenever it’s ready. To do this in a sustainable way, the App Store offers the subscriptions model.

With DEVONthink 3 we have retired DEVONthink Personal. We may or may not bring DEVONthink for Mac back to the App Store in the future. We will let you know via our blog.

Apps purchased in the App Store are identified online through your Apple account. Neither are you sent a license code nor do we receive any information about your purchase.

Older generations of DEVONthink To Go are no longer available in the App Store. But if you purchased them while they were still on sale, you can reinstall them at any time to your devices.

Open the App Store app and visit your account. Tap Purchased, then My Purchases. Search for “DEVONthink”. Install it from here.

For varying reasons we do not offer our software in certain countries. If you are living in a country where our software is not available in the App Store you might be able to buy it with e.g. an EU or US credit card.