In general, reinstallation should not be one of your first steps. This is especially true when it’s a non-fatal issue, e.g., it’s not crashing. Reinstalling rarely resolves an issue and usually does nothing more than remove information important in troubleshooting. Instead go to our support resources or contact our support team directly.
If you are working with out support team and an issue persists beyond deeper troubleshooting, we may suggest to reinstall the application but we will provide proper per-application instructions, as needed.