In customer support, we receive many questions every day on different topics and it is not uncommon for people to ask the same question others have asked before. Therefore we offer another form of support for quick access: a FAQ section on our website. Here you can learn more about it. (more)

We not only take the development of our applications seriously, we are strongly committed to their support as well. One additional resource available in DEVONthink and DEVONagent Pro is the Support Assistant window. Here’s what you’ll find there. (more)

Sometimes things don’t run like clockwork and you need assistance with a problem. To identify the exact cause of an issue, it can be useful for us to take a look at certain logs. Here is how you can send us these logs for DEVONthink To Go. (more)

In software as in life, things unexpectedly go wrong. Sometimes you can resolve things alone and sometimes you need help. For those times when you need assistance with our applications, here’s how to get help. (more)