The DEVONtechnologies Blog

Articles tagged with support

January 19, 2023

Understanding the Support Assistant

Screenshot showing the support assistant window in DEVONthink 3.

We not only take the development of our applications seriously, we are strongly committed to their support as well. One additional resource available in DEVONthink and DEVONagent Pro is the Support Assistant window. Here’s what you’ll find there. (more)

October 11, 2022

How to Send Logs for DEVONthink To Go

Screenshot showing selected log files in the Apple Files app.

Sometimes things don’t run like clockwork and you need assistance with a problem. To identify the exact cause of an issue, it can be useful for us to take a look at certain logs. Here is how you can send us these logs for DEVONthink To Go. (more)

November 3, 2020

How to Get Help with Our Apps

Screenshot showing the DEVONthink Help menu

In software as in life, things unexpectedly go wrong. Sometimes you can resolve things alone and sometimes you need help. For those times when you need assistance with our applications, here’s how to get help. (more)